faq's

returns or exchanges

all purchases are final. we gladly accept returns and exchanges if the product is in unfit condition.

order cancelation

once an order has been validated, it is automatically processed by our logistics department, and we are often unable to cancel or modify it. please ensure that all information and items in your order are correct before completing your purchase.

tracking

once we receive your order, our team promptly prepares it to transfer to the carrier. you will receive a shipping confirmation email with a tracking link as soon as your order has been processed. please note that processing times may be different for pre order items.

shipping locations

we are located in australia but can ship to anywhere globally